Return, Refund & Cancellation Policy

At SathiSound, operated by AXIROVE INNOVATIONS PRIVATE LIMITED, we are committed to maintaining a fair and transparent refund experience related to any in-game purchases or virtual items.

By using our platform, you agree to the following return and refund terms.

1. Refund Eligibility & Timeframe

You may request a refund within 7 days from the date of purchase for any eligible transactions or virtual items. Once your request is approved, please allow 3 to 5 working days for the refund to be processed and reflected in your original payment method.

2. How to Request a Refund

To request a refund, please contact our support team via email at:

[email protected]

Kindly include the following details to ensure timely processing:

• Transaction Date
• Transaction ID
• Reason for refund

We may reach out for additional verification if required.

3. Payment Responsibility

You are solely responsible for all payments initiated from your bank account or payment instruments. AXIROVE INNOVATIONS PRIVATE LIMITED shall not be liable for:

• Mistaken payments
• Unauthorized use of your payment method
• Disputes with your bank or third-party wallet providers
• Any related negligence, fraud, or technical issues

4. Limitation of Liability

Refunds involving third-party payment gateways (e.g., PhonePe, Paytm, etc.) are subject to their respective policies. We are not responsible for refund delays or failures arising from third-party systems. Please consult their terms for further clarification.

5. Changes to This Policy

AXIROVE INNOVATIONS PRIVATE LIMITED reserves the right to amend this policy at any time. Any updates will be posted on our official website, and will become effective immediately upon publication.

Contact Information

Address: 844/846, Government GH Hospital Road, Kari Kumari, Shenoys, Kochi, 682011 Kerala India
Email: [email protected]

We appreciate your trust and thank you for being a valued user of SathiSound.